Valley Bank exec: Calculating ROI easier for traditional AI

Financial institutions that are deploying gen AI are seeing efficiencies, but quantifying ROI is difficult.  Returns from traditional machine learning are more quantifiable than returns from generative AI, Valley Bank Chief Data and Analytics Officer Sanjay Sidhwani told FinAi News.   “Traditional AI is a tool…

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Valley Bank to roll out AI-driven commercial client servicing

Valley Bank is deploying gen AI tools throughout the organization with a focus on improving its commercial client services and interactions.  The $62 billion bank is working on a gen AI commercial client servicing platform that its employees can use to gain insights into client activity and open…

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