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Tag: K-12 support

  • Incident IQ Announces CEO Succession

    Incident IQ Announces CEO Succession

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    Founder and CEO Travis Collins announces retirement, Chief Operating Officer R.T. Collins appointed as new CEO

    Incident IQ, the workflow management platform built for K-12, announced today that CEO Travis Collins will retire on March 31 and that Chief Operating Officer R.T. Collins will succeed him as Incident IQ’s new CEO.

    Travis Collins has been the chief executive of Incident IQ since the company’s founding in August of 2016. Prior to Incident IQ, Travis was the founder and CEO of Lexicon Tech Solutions, Inc., CEO of the ChannelMax subsidiary of ScanSource, Inc., the co-founder of Black Arrow eCom, and the co-founder and CEO of AccuScan, Inc. He also served on the Rockdale County (GA) Board of Education for 12 years, completing his Board service in 2008. Travis began his professional career with NCR Corporation and is a 1979 graduate of the Georgia Institute of Technology with a B.S. in Industrial Management.

    “Being a part of the Incident IQ team and working with the K-12 community to help improve support for teaching and learning has been the highlight of my professional career,” Travis Collins said. “I can’t wait to see the innovations and improvements that our team and our partner districts will create together in the years to come. It has been a joy and privilege to be part of this journey — not a day of it has really felt like work.” 

    Travis will continue to serve Incident IQ as a member of the company’s Board of Directors.

    “I am excited to announce that Chief Operating Officer R.T. Collins has been unanimously appointed by the company’s Board of Directors to become the next Chief Executive Officer of Incident IQ,” continued Travis Collins. “R.T. has led our team since the earliest days of iiQ to build the company, earn the trust of the K-12 community, and to create and realize the vision for our ‘workflow management platform built for K-12.’ There is no better leader for Incident IQ than R.T.” 

    R.T. Collins will officially assume his position as CEO on April 1, 2023, and will continue to serve as a member of the company’s Board of Directors.

    As COO, R.T. Collins has been instrumental in Incident IQ’s growth from its first pilot customer to now serving more than 1,200 school districts nationwide. He similarly helped drive the transformation of Incident IQ from the initial founding members to today’s high-performing team of 150 people. Prior to Incident IQ, R.T. served in the United States Air Force as an officer and military attorney, before leaving active duty to lead the K-12 services practice at Lexicon Tech Solutions. 

    “This moment in Incident IQ’s journey is the most exciting yet, and I’m thrilled to be leading an incredible team on such an important mission,” said R.T. Collins. “Our opportunity in the next several years is to fully transform how K-12 schools tackle support and operational workflows districtwide. By making these workflows easier, we can create massive efficiencies for districts and return time for what matters most: teaching and learning.”  

    “We see tremendous demand from K-12 school districts for Incident IQ’s workflow management solutions which optimize critical district support functions,” said Larry Contrella, Incident IQ Board Member and General Partner at JMI Equity. “From the company’s beginning, Travis invested to build an amazing team and culture that remains laser-focused on partnering with schools to accomplish this mission and to help them free up time to focus on educating students.” 

    Contrella continued, “As COO, R.T. ‘s leadership has been critical to iiQ’s rapid growth from the start and over the last seven years. We’re thrilled that he will now be leading the company as Incident IQ’s next CEO.” 

    About Incident IQ 

    Incident IQ is the workflow management platform built exclusively for K-12 schools, featuring asset management, help ticketing, facilities maintenance solutions, and more.  More than seven million students and teachers in over 1,200 districts rely on the Incident IQ platform to manage and deliver mission-critical services.

    Incident IQ is based in Atlanta.

    Source: Incident IQ

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  • Incident IQ Releases New Integration for Lexicon Tech Solutions

    Incident IQ Releases New Integration for Lexicon Tech Solutions

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    API-driven integration streamlines hardware repair processes and improves asset visibility for K-12 support teams

    Press Release


    Nov 3, 2022

    Incident IQ, the workflow management platform built for K-12 school districts, released an integration with Lexicon Tech Solutions to better facilitate hardware repairs and spare device management. Incident IQ features help ticketing and asset management solutions for K-12 schools, and with this new integration, K-12 IT teams can quickly manage break-fix workflows and spare device assignment directly from an Incident IQ help ticket. 

    With Incident IQ’s AlwaysLearning integration, technicians can initiate a repair request straight from an Incident IQ help ticket, which initiates Lexicon’s end-to-end repair process. IT technicians begin the repair process with a click, hand a spare device to a student, and Lexicon’s AlwaysLearning™ technicians handle the rest—from picking up damaged devices, replenishing spare device inventories at schools, and completing component-level device repairs at a Lexicon repair facility.

    The API-driven integration automatically updates the status of the device during each step of the repair and return process, so district IT support teams can readily view the status of every device under a Lexicon AlwaysLearning service contract directly from Incident IQ.

    “Incident IQ is focused on streamlining workflows for support teams so that teaching and learning can flourish, and Lexicon Tech Solutions is a partner in that mission,” said Jorgen von Tangen, VP of Apps & Integrations at Incident IQ“This integration lets technicians immediately initiate a device repair and assign a spare device right from an iiQ help ticket, minimizing downtime and keeping working devices in student hands. Having our two platforms working together in such close coordination saves districts enormous amounts of technician time, while also helping districts get the most out of their K-12 technology budget.”

    “Districts reduce costs by learning how things go wrong,” said Josh King, Lexicon CEO. “Having Lexicon’s deep-dive analytics immediately available to look at failure rates and what’s breaking by component, school, or even grade-level is a huge win with the iiQ integration.” 

    The AlwaysLearning integration is available from Incident IQ for iiQ user districts with a Lexicon Tech AlwaysLearning™ service contract.

    About Incident IQ 

    Incident IQ is the workflow management platform built exclusively for K-12 schools, featuring asset management, help ticketing, facilities maintenance solutions, and more. Millions of students and teachers in more than 1,100 districts across 49 states rely on the Incident IQ platform to manage and deliver mission-critical services.

    Incident IQ is based in Atlanta. 

    About Lexicon Tech Solutions

    Founded in 1998 and headquartered in Atlanta, Georgia, Lexicon Tech Solutions provides device repair, maintenance, and refresh services to K-12 districts of all sizes. Lexicon’s AlwaysLearning™ device management program leads the industry in turn times and repair rates and is anchored by a modern 75,000 sf ISO 9001:2015 certified repair facility.
     

    Incident IQ Press Contact:

    Matt Owensby

    mowensby@incidentiq.com

    1-877-747-3073 ext. 255

    Lexicon Tech Solutions Press Contact:

    Dena Harris

    dharris@lexicontech.com

    1-336-337-9608

    Source: Incident IQ

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  • Incident IQ Releases Integration With ClassLink Single Sign-on

    Incident IQ Releases Integration With ClassLink Single Sign-on

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    API-driven integration delivers a quick and secure login experience for K-12 students and staff

    Press Release


    Sep 13, 2022

    Incident IQ, the workflow management platform built for school districts, released an integration with ClassLink—a global education provider of access and analytics products that create more time for learning and help schools better understand digital engagement.

    As school districts continue to rely on more technology in today’s classrooms, Incident IQ offers advanced integrations that provide data-rich help requests to K-12 IT teams, while being easy to use for end-users. ClassLink’s single sign-on platform gives teachers and students access to classroom resources with a single login. Using this integration, tech support is only a click away, providing users with immediate access to support workflows. 

    “Keeping classroom time dedicated to teaching and learning is essential for Incident IQ and ClassLink,” said Matthew Krivanek, Vice President of Marketing. “Incident IQ and ClassLink work together to eliminate the unnecessary back-and-forth that can come with classroom technology support. This integration allows teachers and students instant access to the Incident IQ platform and relevant support workflows using their ClassLink credentials, returning more time to teaching and learning, instead of troubleshooting tech issues. We are dedicated to providing a supportive, streamlined support environment for K-12 districts through our continued partnership with ClassLink.”

    “As schools increase and depend on their edtech investments, this partnership ensures teachers and students spend their time on learning, not struggling to access or use these amazing apps and tools,” explains Patrick Devanney, ClassLink’s Senior VP of Strategy and Partnerships. “We are proud to work with Incident IQ to further our goal of simplifying tech use, improving access, and reducing interruptions in learning.”

    The ClassLink integration for Incident IQ is available now, free for districts on the Incident IQ platform.

    About Incident IQ

    Incident IQ is the workflow management platform built exclusively for K-12 schools, featuring asset management, help ticketing, facilities maintenance solutions, and more. Millions of students and teachers in districts across 49 states rely on the Incident IQ platform to manage and deliver mission-critical services.

    Incident IQ is based in Atlanta. 

    About ClassLink

    ClassLink is a global education provider of access and analytics products that create more time for learning and help schools better understand digital engagement. As leading advocates for open data standards, we offer instant access to apps and files with single sign-on, streamline class rostering, automate account provisioning, and provide actionable analytics. ClassLink empowers 17 million students and staff in over 2,200 school systems. Visit classlink.com to learn more.

    Incident IQ Press Contact:

    Matt Owensby
    mowensby@incidentiq.com
    1-877-747-3073 ext. 255

    Source: Incident IQ

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