Gen AI delivers quantifiable returns for TD Bank, and it is planning to deploy the tech more widely. One of Toronto-based TD’s first gen AI use cases was a virtual assistant for its customer service…
Read more TD’s AI virtual assistant leads to 12% drop in call center volumeNEW YORK — Poland-based Nest Bank is piloting its AI-driven chatbot solution N!Assistant to decrease contact center volume and improve customer satisfaction. The pilot of the Microsoft…
Read more Nest Bank’s gen AI chatbot fields 11K chat requests dailyNEW YORK — Rocket Mortgage is working with Amazon Web Services to deploy generative AI-driven tools to make its customer relations team and internal operations more efficient. The…
Read more Rocket Mortgage uses AWS’ Bedrock to cut costs with new tool | Bank Automation NewsBanks use AI, taxonomy and machine learning to identify the causes of call center complaints and create a more seamless client journey. “If you’re not identifying all of…
Read more ML helps banks identify root cause of call center complaints | Bank Automation NewsListerhill Credit Union has improved its call deflection rate through enhanced self-service digital offerings since selecting Glia as its digital partner in November 2021. The $1.2 billion credit…
Read more Listerhill Credit Union raises call deflection rate to 67% through Glia | Bank Automation NewsEvergreen Credit Union is planning to upgrade its call center’s digital communications to include SMS texting and chat capabilities through digital banking provider Access Softek. The Portland, Maine-based,…
Read more Evergreen Credit Union to upgrade its communication capabilities via Access Softek | Bank Automation News
