Responding to angry customers is one of the hardest parts of her job, Natasha said. Finding the right words, conveying the appropriate level of contrition — especially when…
Read more Your vacation was ruined, and the company apologized — with a heartfelt note written by ChatGPTAs some U.S. hotels hung on to practices they adopted during the early stages of the coronavirus pandemic — such as eliminating daily room cleanings — the number…
Read more Hotel housekeeping jobs have fallen by 102,000 during the pandemic. What happened?Consumers in China plan to pay up when it comes to hotels, a Morgan Stanley survey found in late January. The research points to growing demand for high-end…
Read more What do Chinese travelers want? Luxury ‘star-rated’ hotels, says new surveyBillionaire hedge fund manager Bill Ackman is skeptical of the Federal Reserve’s ability to bring down inflation, seeing structurally higher prices lingering. “Long-term interest rates are meaningfully below where they’re going to go and we think that…
Read more Bill Ackman doubts Fed can tame prices: ‘We’ll have to ultimately accept a higher level of inflation’International travel may still have its challenges. But finding a solid hotel for a business trip isn’t one of them. CNBC Travel and the market data firm…
Read more London, Paris, Frankfurt and beyond: CNBC names Europe’s best hotels for business travel
