ReportWire

Tag: Business Software

  • One of the most common reasons that AI products fail? Bad data | Fortune

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    When Salesforce recently rolled out an AI agent on its website, the agent started to hallucinate and wasn’t giving consistent results.

    Salesforce ended up temporarily turning it off, Shibani Ahuja, senior vice president of enterprise IT strategy, said during a roundtable discussion at Fortune’s Brainstorm Tech conference in Park City, Utah. 

    But the agent, it turned out, wasn’t the problem. “What we had noticed was there was an underlying problem with our data,” Ahuja said. When her team investigated what had happened, they found that Salesforce had published contradictory “knowledge articles” on its website.

    “It wasn’t actually the agent. It was the agent that helped us identify a problem that always existed,” Ahuja said. “We turned it into an auditor agent that actually checked our content across our public site for anomalies. Once we’d cleaned up our underlying data, we pointed it back out, and it’s been functional.”

    New AI products will only be as good as the underlying data, according to Ahuja and other speakers who took part in the discussion. Ashok Srivastava, senior vice president and Chief AI Officer at Intuit, said he wasn’t surprised about the results of a recent MIT study that found that 95% of AI pilots at large corporations had failed, because of the archaic systems at large companies.

    “The fact is that the foundation of AI—which is data—people don’t invest in it,” Srivastava said. “So you’ve got 1990s data sitting in a super-expensive, unnamed database over here, you’ve got AI here, you’ve got the CEO telling you to do something, and it’s just not going to work.”

    Sean Bruich, senior vice president of artificial intelligence and data at Amgen, added that it’s also difficult for larger corporations to move from a pilot to enterprise-wide adoption.

    “Pilots in large companies never deliver ROI,” he said. “They might deliver learnings, they might deliver proof points, they might deliver inspiration. But the path to scale—that is where you get the return on investment in any large technology program.”

    In order for companies to see a return on investment from new AI tools, they will have to sort through both the data and the scaling issue.

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    Jessica Mathews

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  • City Innovate Changes Name to Authorium

    City Innovate Changes Name to Authorium

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    Transforms Government Administration Functions Into a Unified Platform From Initiation to Completion

    Today, City Innovate — the technology company behind its eponymous cloud-based platform used by governments to improve procurement, contracting, policy, HR, and grant management processes — is rebranding and changing its name to Authorium. The name change better reflects the federal, state, and large local government agencies that rely on the platform to improve their ability to author critical documents and serve as an authority on complex government processes and services.

    Authorium provides the infrastructure for more than $25 billion in goods and services acquisition for government customers. The rebrand and name change being announced today, reflects a deep commitment to the government agencies that are served by Authorium, and recognition of the importance of government leaders and staff members to be able to author, automate, and effectively own their document-centric processes. 

    “Since our inception in 2014, we’ve set out to solve the biggest challenges for agencies with complex, document-centric processes, and 10 years later, we have witnessed the transformative role technology plays to drive efficiency and effectiveness for leading government agencies nationwide,” said Jay Nath, co-CEO and founder of Authorium. “As we continue to expand our capabilities in direct response to the needs of the governments we serve — such as harnessing Generative Artificial Intelligence (GenAI) within guardrails for government — we remain focused on Authorium’s ability to revolutionize government administration.” 

    “We’ve been guided by a vision that provides exceptional service that exceeds expectations by solving the needs of governments quickly and effectively, and fosters an environment for growth and initiative. We’ve believed in these ideas since our founding and today’s Authorium announcement doubles down on these commitments,” said Kamran Saddique, co-CEO and founder of Authorium. “The Authorium platform enables governments to take ownership and make meaningful changes in their work to increase visibility, collaboration, efficiency, and compliance, resulting in more effective programs.”

    Nath, former Chief Innovation Officer for the City of San Francisco, and Saddique, an experienced business leader in financial and technology spaces, have grown and nurtured a dedicated workforce at Authorium that shares the belief that governments deserve access to technology to solve urgent problems with unprecedented speed and ease of use; over 60% of Authorium employees have served in government themselves.

    The name change supports this dedication to public service and demonstrates the important work that government procurement, contracting, policy, HR, and grant managers do to serve their people and communities. The first part of the company’s name emphasizes the creation and authorship aspects of documentation while the “-ium” suffix creates a sense of space or an environment (such as an auditorium or aquarium). Together, Authorium forms a comprehensive environment for authoring and management through every step of complex processes in government.

    About Authorium

    Authorium combines compliance, productivity, and collaboration functionality in one end-to-end platform to consolidate siloed legacy applications in government. We unlock data hidden within documents to power data-driven decision-making and support other critical operational systems. Designed for government agencies with complex processes, such as procurement, budgeting, and grant management, our platform ensures regulatory compliance, facilitates collaboration and visibility, and increases agency efficiency — freeing up staff for higher-value work. Authorium’s deep institutional knowledge and real-world government experience are unparalleled by other companies. Learn more at Authorium.com.

    Source: Authorium

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  • CounselorDirect Announces Partnership With The State of Georgia’s Rental Assistance Program

    CounselorDirect Announces Partnership With The State of Georgia’s Rental Assistance Program

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    Press Release



    updated: Apr 29, 2021

    CounselorDirect, powered by HOTB Software, a leading large enterprise software solution developer for federal and state governments, announced its partnership with the state of Georgia’s Rental Assistance Program, which provides emergency rental assistance to tenants and landlords.   

    HOTB’s SaaS platform CounselorDirect enables the state of Georgia to streamline its rental fund allocation program and provides it with a comprehensive software solution that simplifies providing tenants with rental and utility assistance. The solution allows for secure operational tools and compliance processes to be observed and tenant and landlord data to be securely organized.   

    The CounselorDirect platform includes the ability to handle everything from application, eligibility, automated underwriting, approval, cash flow management, and automated status updates. Additionally, CounselorDirect is providing the fundamental tools needed by the state of Georgia to help allocate $552 million from the U.S. Treasury’s Federal Emergency Rental Assistance Program to provide relief to individuals, families, and landlords whose finances have been negatively impacted due to the COVID-19 pandemic.

    “We are providing the most powerful and secure platform to Georgia’s Rental Assistance Program to assist in managing and navigating the complex task of allocation on both the side of the tenant and landlord,” said Andy Firoved, CEO, HOTB. “CounselorDirect’s full functionality capability has a proven track record and our turn-key solution goes well beyond anything else on the market. Our partnership with the state of Georgia is a strong testament to the success, innovation, and competency of CounselorDirect.”  

    The Georgia Rental Assistance Program, run by the Georgia Department of Community Affairs, is allocating its funds from the U.S. Treasury and is providing up to 15 months of rental assistance and utility assistance, paid directly to landlords and service providers on behalf of tenants. The program is working towards keeping individuals and families in their homes during the pandemic and is helping to ensure that those greatly affected by the pandemic are housed.   

    About HOTB Software  

    Having its founding in developing large and complex enterprise software solutions for federal and state governments that have appropriated more than $6 billion in program and assistance on behalf of the U.S. Treasury and over 14 state agency clients, HOTB provides the leading and most comprehensive enterprise and compliance risk mitigation software applications. HOTB software applications allow information security and governance professionals to reclaim control over sensitive and regulated data through powerful collaboration, process, and automation. In an environment with increasingly complicated regulations, the result of using our applications is fulfilling compliance and passing accreditations and audits with less effort, time, and expense.  

    About Georgia Department of Community Affairs   

    The Georgia Department of Community Affairs is devoted to lending a helping hand to communities on their journey to growth and prosperity, helping lay the groundwork for economic opportunities and local development efforts across the state. Their programs reflect diverse efforts to provide an array of community-focused services at the state and local levels. 

    Contact:
    Jason Connolly  
    jconolly@hotbsoftware.com 

    Source: HOTB Software

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