As icy conditions in Prince George’s County persist, some request updates in the county’s new Operation Silver Shovel program.
TEMPLE HILLS, Md. — While roads across Prince George’s County are mostly clear Monday night – dangerous ice remains a serious issue.
Especially for those who can’t safely clear it themselves. The county launched a new program to help seniors and people with disabilities, but some who’ve been approved say they’re still waiting for help to arrive.
Frances W. Clark was relieved to get the approval from the county for Operation Silver Shovel last Thursday.
“Sent a slew of emails. You’re approved. Approved. Approved,” said Clark.
Clark has limited mobility. She says the help wasn’t just a convenience – it was necessary.
But relief – turned into concerns as the days crept by.
“Contractor assigned to me. Emailed and asked about a date and time and I got no response,” said Clark.
Outside her home, the step leading to her walkway is covered with chunks of ice. A plumber who stopped by was able to clear much of the area for her, but icy spots on her steps and wheelchair ramp are enough to keep her stuck and create concerns for her with essential deliveries.
“I don’t have the help to clear the walkways,” said Clark, “The issue is not having. My issue is those who need to bring it to me – not being able to bring it in.”
Operation Silver Shovel opened last week for the first time and offered snow and ice clean-up help to people who are elderly or disabled. The county reportedly received over 4,000 requests. It has since stopped accepting new applications because the system reached capacity.
When WUSA9 spoke with County Executive Aisha Braveboy about the rollout early on –
“It’s going to take a little time because we have a lot of individuals who might fall into those categories. Be patient and we will send someone out to you,” said Aisha Braveboy.
Since then, the county has posted positive testimonials online about completed work – with before and after pictures.
But Clark says she’s still waiting for an update about her timeline.
“You’re not obligated to help me. But, if you say you’re going to do something – you either do it or say you can’t. That’s all I ask,” said Clark.
WUSA9 did put in a request for an update from the county about the program’s response.