How to Contact Breeze Airways Customer Service – NerdWallet

Booking air travel is now simple enough to DIY online — or with Breeze Airways, through its self-service app. However, sometimes the nuances of traveling, like weather disruptions or repair delays, mean you may need the knowledgeable assistance of a team member.

Whether you have an existing reservation or a unique question about the carrier’s service, contacting Breeze Airways customer service is different. Here is what to know and the best ways to contact Breeze Airways.

Customers who are used to speaking with a live associate over the phone for travel support might be put off by Breeze Airways’ customer service options. There is no direct Breeze Airways customer service phone number available.

Instead, the tech-focused airline lets customers take the lead in managing their flight details. Customers can manage their flight experience through the Breeze app, from booking and making itinerary changes to checking in and checking bags.

It also offers a sizable online FAQ page where customers can find the answers to their questions. This library of information can be useful when you’re weeks or even days away from your departure date. However, on travel day, talking with a Breeze associate might be preferable to hunting for an answer yourself.

Although Breeze Airways attempts to address the most popular questions, its FAQ database might not cover your nuanced inquiry. If you still need Breeze Airways customer service help, you have some options depending on the urgency of your question.

Text-based chat is the faster way to connect with Breeze’s Guest Empowerment Team. You can start an SMS text chat on the Breeze website or initiate a chat in the Breeze app. Provide your SMS-capable phone number to receive a response from a Breeze associate.

This option is best for connecting with a Breeze support agent if you have a time-sensitive request or question. However, contacting Breeze customer service for specific requests might incur a fee. The airline charges a $9 fee per customer, for example, if you contact its team to have it change your reservation on your behalf.

You can also submit a support request via email. Fill out the request form with your name, email address, question topic and additional details regarding your situation.

According to Breeze’s Guest Service Plan, emailed support requests are acknowledged within 30 days of receipt, and it can take up to 60 days to receive a “substantive response.” Reaching out to Breeze customer service through this method might be best for non-urgent questions before booking a flight or after your travel experience.

If you have a complaint about your travel experience with the airline, you can reach Breeze via snail mail, too. Expect the same acknowledgment and response timeline as an emailed approach.

Written correspondences should be sent as first-class mail to:

6430 South 3000 East, Suite 400

Cottonwood Heights, UT 84121

There’s no straightforward way to talk to a Breeze Airways customer service associate. With no accessible phone number to call for customer support, your options are either starting a chat (which isn’t guaranteed to be a live chat), email or traditional mail.