October 2022 consumer air complaints were down 12 percent from September levels but remain above pre-pandemic levels, according to the U.S. Department of Transportation.  

The agency received 5,379 complaints in October versus 6,115 received in September. However that also represents an increase of 372 percent from the 1,139 complaints received in October 2019. For October, 56.2 percent of the complaints were against U.S. carriers, 37 percent were against foreign carriers, and 7 percent were against travel companies. 

The most common reason for a complaint, at 26.5 percent, was cancellations, delays or other deviations from airlines’ schedules. The second-highest category at 23.4 percent concerned refunds, while baggage issues accounted for 18.6 percent of complaints.  

U.S. airlines operated more than 590,000 flights in October, about 86 percent of those operated in October 2019 and up 1.3 percent year over year. That figure also was up 3.3 percent compared with September 2022.  

For the month, the 10 reporting network carriers scheduled more than 595,300 domestic flights, of which 0.8 percent were canceled. This flight figure is nearly even with the number scheduled in September 2021, when 2.1 percent were canceled. In October 2019, carriers scheduled nearly 693,000 flights with a cancellation rate of 0.9 percent.  

RELATED: DOT September Air Complaints Lower but Persistent

[email protected] (Donna M. Airoldi)

Source link

You May Also Like

Help — I Have A Crush On My Employee

How do I handle this professionally? Alison Green Source link

Vivek Ramaswamy and Entrepreneurs Who Have Run for President | Entrepreneur

Vivek Ramaswamy is the latest entrepreneur pivoting to politics. The 2024 Republican…

U.S. and E.U. Face Uphill Fight in Keeping Chips Out of Russia

Late last month, American and European Union officials traded information on millions…

Israel strikes Lebanon after Hezbollah hits Shebaa Farms By Reuters

5/5 © Reuters. Smoke rises from Halta village as seen from Ibl…