AT&T said that it has restored three-quarters of its network after an outage on Thursday morning that disrupted phone service nationwide.
“Our network teams took immediate action and so far three-quarters of our network has been restored,”AT&T said in a statement to Spectrum News. “We are working as quickly as possible to restore service to remaining customers.”
What You Need To Know
- AT&T said that it has restored three-quarters of its network after an outage on Thursday morning that disrupted phone service nationwide
- Users of several major cellular carriers, including AT&T, Verizon and T-Mobile, reported outages on Thursday morning, according to Downdetector, which tracks internet, communication and other service outages
- In a statement to Spectrum News, Verizon said its network is “operating normally; likewise, T-Mobile said that it did not experience an outage
Users of several major cellular carriers, including AT&T, Verizon and T-Mobile, reported outages on Thursday morning, according to Downdetector, which tracks internet, communication and other service outages.
Per Downdetector, users began to report issues after 3:30 a.m. ET. Reports peaked at at around 4:30-5:30 a.m. ET, depending on the carrier in question. The cause of the outage is not yet clear.
Areas reporting issues included New York, Los Angeles, Dallas and Houston, Chicago and Atlanta. Some municipalities across the country also reported issues with contacting emergency services, including 911.
The emergency services outage prompted at least one law enforcement organization to urge people not to test if 911 was working.
“Many 911 centers in the state are getting flooded w/ calls from people trying to see if 911 works from their cell phone. Please do not do this,” Massachusetts State Police wrote on X, formerly Twitter. “If you can successfully place a non-emergency call to another number via your cell service then your 911 service will also work.”
AT&T had more than 64,000 outages on Thursday morning. The carrier has more than 240 million subscribers, more than any other company in the U.S.
Cricket Wireless had more than 13,000, the outage tracking website said Thursday. Verizon had more than 4,000 outages and T-Mobile had more than 1,900 outages reported. Boost Mobile had about 700 outages.
In a statement to Spectrum News, Verizon said its network is “operating normally.”
“Some customers experienced issues this morning when calling or texting with customers served by another carrier,” the carrier said. “We are continuing to monitor the situation.”
Likewise, T-Mobile said that it did not experience an outage.
“Our network is operating normally,” the company said in a statement to Spectrum News. “Down Detector is likely reflecting challenges our customers were having attempting to connect to users on other networks.”
NOTE: Spectrum News is owned by parent company Charter Communications, which owns and operates Spectrum Mobile.
The Associated Press contributed to this report.
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