A woman owned a $450 Aritzia Super Puff for less than a year. Then, the zipper broke, and the company did not assist her with repairs or replacing the jacket.
“How I have to get out of my less than one year old Aritzia Super Puff jacket because my zipper is busted and Aritzia doesn’t want to send a new one for free,” said Olive (@livmaranan), a TikTok content creator whose video has generated over 878,000 views since posting.
In her video, she shows how she currently gets out of her jacket due to its broken zipper. The woman, unfortunately, stepped over a stuck zipper instead of simply taking the jacket on and off.
Should Aritzia replace the jacket?
Unless the company had an extended, one-year or longer warranty for the Super Puff Jacket, it technically has no reason to replace Olive’s gear. Once an item is purchased from a major retailer without a warranty, it’s usually the customer’s responsibility to handle repairs or any issues with the product.
Aritzia has a short 14-day window for returns on in-person items, meaning that it was incredibly unlikely Olive would receive credit for her jacket. If she ordered the jacket online, that return window only expands to 30 days.
Are Artitzia’s jackets actually high quality?
For a company like Aritzia, the quality of a Super Puff jacket should theoretically be high. Super Puffs normally sell for $200-450, and Artizia itself describes itself as an “everyday luxury” brand. But, everyday luxury doesn’t always translate to high quality.
In this case, Artizia has apparently been decreasing in quality in recent years. Some shoppers noticed a sharp decline after 2016, while others say the company’s core values shifted to create trending, everyday clothing that doesn’t last very long.
“Based on what I am seeing in stores, the focus is on super puffs, sweats and the contour line. Quality has gone down drastically and their styles are simply a repetition of the year before with uglier patterns and cheaper fabrics,” one person stated in a discussion post.
In the fashion world, this means more people buying Artizia regularly, rather than people switching to other brands and companies.
How bad is Aritzia’s customer service?
Aritzia has notably bad customer service, at least according to online blogs, Reddit threads, and discussion posts.
One Reddit user created an AITA about Aritzia’s customer service on r/Aritzia. In the post, the customer explained that they placed an order for $1,000 worth of items, but accidentally sent those items to the wrong address. The customer immediately notified an Artitzia representative regarding the mix-up. They provided a new delivery address to send the items to. But the Artizia representative did not update the order, leading to those items getting sent with the wrong attached address.
In a later update, the customer clarified that the “situation resolved as the package has been refused.” Still, they had an “abysmal” customer experience with Artizia.
What is the consensus on Aritzia Super Puffs?
Generally, commenters shared that they dislike Aritzia’s Super Puffs. They recommended that Olive switch to North Face or another company in the near future to avoid any issues with material or zippers.
“For the record: never an issue with North Face. I have bought their coats for years, including for my three kids. Warm and dependable!” said one commenter.
“All the Super 2.0 have the worst zippers,” said another commenter, referring to Olive’s jacket.
Olive agreed while expressing some disappointment that she found out after purchasing her very own Artizia coat.
@livmaranan going to have to go full karen mode in store this weekend unless @Aritzia sees this and sends me a new one #fyp #aritzia #superpuff #superpuffo2 ♬ Fire the Cannons (1812 Overture) – Jochen Flach & Peter Ilych Tchaikvsky & Thomas Hewitt Jones
The Mary Sue reached out to Aritzia via email and Olive via TikTok direct message for comment.
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Rachel Thomas
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