CHICAGO — It’s a question many travelers have faced: Where to park your car at O’Hare International Airport during a long vacation?
One family thought they made the right decision.
That is, until they returned from a Caribbean Cruise last summer.
Back in July, the Taylor family left their 2025 Honda CRV at a remote lot, called O’Hare Blue Sky Parking in Schiller Park. They had used the service before and found it to be convenient and less expensive than taking a ride-share or limo from their home in McHenry County.
“You give them your keys,” Eric Taylor said. “They park your car. And they shuttle you to your terminal.”
Days later, the Taylor family landed at O’Hare and went to retrieve their car. They arrived late at night, and it was dark, so they didn’t notice anything unusual. But as they drove home, something seemed off. The next day they took their car to the dealer to have it checked out. What they were told, they never expected.
“[The dealer] said, ‘It was fresh,” Taylor said. “’This is definitely fresh. It just happened.’”
There was body damage to the rear passenger side. Even more surprising, someone had tried to repair it themselves – to make it look like it never happened.
In a police report, Taylor claims the garage never disclosed that it damaged the car or tried to fix it.
“That’s just not how you do it,” Taylor said. “Don’t try hiding something. Come out and tell the customer, ‘Hey, we wrecked your car. Would you like us to have it fixed?’”
The company reimbursed Taylor’s $160 parking fee.
And in an email, which Taylor shared with WGN Investigates, they wrote, “I found the person who hit your car tried to fix it so he would not lose his job.”
But the company didn’t offer to pay for the damage or immediately share its insurance information. That’s what led Taylor to call WGN Investigates.
WGN could not track down the owner, despite numerous attempts but eventually received an email, first saying the parking firm’s insurance company opened a claim. Then, three weeks later Blue Sky wrote, “There was nothing wrong with the car when they picked it up.”
The Taylors say they remain hopeful the matter will be resolved.
“We want to get this done,” Taylor said. “Closed up and move on.”
Lourdes Duarte
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